One View of the Health of Every Integration
- See problems before clinicians or partners do.
- Know which interface is the cause and why, not just that something is wrong.
- Evidence for audits and leadership, without manual reporting.
- Runs in your environment; your data stays with you.
- Works with the engine you already run.
What IHD Monitors
Interface Health Monitoring
Know exactly which interfaces are running and which ones aren't. Silent failures and stalled queues often go unnoticed until workflows are impacted. This module provides real-time visibility into every interface across your ecosystem.
What This Module Covers
- Real-time status of all interfaces: active, error, inactive, and backlogged
- Automatic detection of interfaces inactive beyond defined thresholds
- Clear identification of impacted message types (e.g., ADT, results, claims)
- One-click drill-down to investigate failures and stalled connections, with meaningful log inference pointing to the exact problem
- Unified view across HL7, FHIR, X12, and API-based integrations
Interface Health Monitoring
Know exactly which interfaces are running and which ones aren't. Silent failures and stalled queues often go unnoticed until workflows are impacted. This module provides real-time visibility into every interface across your ecosystem.
What This Module Covers
- Real-time status of all interfaces: active, error, inactive, and backlogged
- Automatic detection of interfaces inactive beyond defined thresholds
- Clear identification of impacted message types (e.g., ADT, results, claims)
- One-click drill-down to investigate failures and stalled connections, with meaningful log inference pointing to the exact problem
- Unified view across HL7, FHIR, X12, and API-based integrations
System & Infrastructure Health
See infrastructure strain before it impacts integrations.
Interface performance is directly tied to the health of the underlying infrastructure.
Resource saturation and database contention often cause interface delays before systems fail completely. This module provides continuous visibility into platforms supporting your integration environment, allowing teams to identify capacity risks early and prevent downstream disruptions.
What This Module Covers
- Rather than treating infrastructure and interfaces as separate layers, this module links system resource strain to real interface performance. This helps teams quickly trace slowdowns or failures to capacity or database issues.
- Real-time monitoring of CPU, memory, disk utilization, and database performance
- Visibility into current usage against defined thresholds
- Monitoring of database storage growth and active connections
- Early warning alerts for resource strain and capacity limits
System & Infrastructure Health
See infrastructure strain before it impacts integrations.
Interface performance is directly tied to the health of the underlying infrastructure.
Resource saturation and database contention often cause interface delays before systems fail completely. This module provides continuous visibility into platforms supporting your integration environment, allowing teams to identify capacity risks early and prevent downstream disruptions.
What This Module Covers
- Rather than treating infrastructure and interfaces as separate layers, this module links system resource strain to real interface performance. This helps teams quickly trace slowdowns or failures to capacity or database issues.
- Real-time monitoring of CPU, memory, disk utilization, and database performance
- Visibility into current usage against defined thresholds
- Monitoring of database storage growth and active connections
- Early warning alerts for resource strain and capacity limits
Alerts & Notification with Root-Cause Intelligence
Stop reacting to alerts. Start understanding causes.
Alerts without context create noise instead of clarity. This module automatically connects the dots across interfaces, message flows, and infrastructure, so when an issue occurs, you know what failed, why it failed, and where to act.
What This Module Covers
- Automatic identification of the interface or system component causing an issue
- Correlation across message volume, error rates, and system health signals
- Severity-based alerts (critical, warning, informational)
- Context-rich notifications delivered via dashboard, email, Teams, or Slack
- One-click access to detailed event timelines and diagnostics
Alerts & Notification with Root-Cause Intelligence
Stop reacting to alerts. Start understanding causes.
Alerts without context create noise instead of clarity. This module automatically connects the dots across interfaces, message flows, and infrastructure, so when an issue occurs, you know what failed, why it failed, and where to act.
What This Module Covers
- Automatic identification of the interface or system component causing an issue
- Correlation across message volume, error rates, and system health signals
- Severity-based alerts (critical, warning, informational)
- Context-rich notifications delivered via dashboard, email, Teams, or Slack
- One-click access to detailed event timelines and diagnostics
Interface Event Management & MTTR Tracking
Track integration issues end to end and improve response over time.
Without a centralized view, teams struggle to track what happened, how long it lasted, and whether it was resolved efficiently. This module consolidates all events into a single operational timeline.
What This Module Covers:
- Centralized view of all interface events, including errors, warnings, and informational events
- Clear severity classification with visual indicators
- End-to-end event lifecycle tracking, including start time, duration, and resolution status
- Visibility into acknowledged versus resolved incidents
- Event data automatically calculates how quickly issues are resolved (MTTR), supporting both operational performance reviews and HIPAA compliance requirements under Incident & Risk Management
Interface Event Management & MTTR Tracking
Track integration issues end to end and improve response over time.
Without a centralized view, teams struggle to track what happened, how long it lasted, and whether it was resolved efficiently. This module consolidates all events into a single operational timeline.
What This Module Covers:
- Centralized view of all interface events, including errors, warnings, and informational events
- Clear severity classification with visual indicators
- End-to-end event lifecycle tracking, including start time, duration, and resolution status
- Visibility into acknowledged versus resolved incidents
- Event data automatically calculates how quickly issues are resolved (MTTR), supporting both operational performance reviews and HIPAA compliance requirements under Incident & Risk Management
Compliance & Security Monitoring (HIPAA)
Stay audit-ready with continuous compliance tracking.
Manual tracking of HIPAA controls is time-consuming and error-prone. This module automatically monitors access, audits, and security controls, keeping you compliant by default.
How IHD Helps:
- Track key HIPAA controls: Monitor access, auditing, data security, incidents, and system health.
- See compliance at a glance: Instant compliance score reflects overall HIPAA alignment. Get a measurable compliance score that tells you exactly where your integration ecosystem stands, what needs attention, and how to stay audit-ready
- Monitor security and certificates: Track encryption status and certificate expirations.
- Audit-ready by default: Automatic logs capture who accessed what and when.
- Get ahead of risks: Proactive alerts flag expiring certificates and security gaps before they impact operations.
Compliance & Security Monitoring (HIPAA)
Stay audit-ready with continuous compliance tracking.
Manual tracking of HIPAA controls is time-consuming and error-prone. This module automatically monitors access, audits, and security controls, keeping you compliant by default.
How IHD Helps:
- Track key HIPAA controls: Monitor access, auditing, data security, incidents, and system health.
- See compliance at a glance: Instant compliance score reflects overall HIPAA alignment. Get a measurable compliance score that tells you exactly where your integration ecosystem stands, what needs attention, and how to stay audit-ready
- Monitor security and certificates: Track encryption status and certificate expirations.
- Audit-ready by default: Automatic logs capture who accessed what and when.
- Get ahead of risks: Proactive alerts flag expiring certificates and security gaps before they impact operations.
How IHD Is Deployed
- On-premises only; data never leaves your environment.
- Phase 1 reads metadata only, no message content.
- Mirth Connect today (open source and commercial).
- Corepoint and Rhapsody coming next.
- Engine-agnostic by design.
- Available with any KPi service engagement, or standalone.
KPi-Tech Services: SOC 2 Type II attested; HIPAA-compliant operations
Plans
Silver
IHD plus 50 hours of integration support per month: issues, bugs, enhancements and new development.
Fits: small clinic groups without a dedicated interop team.
Talk to usGold
IHD plus 100 hours of integration support per month.
Fits: mid-size organizations with steady integration change.
Talk to usPlatinum
IHD plus a dedicated account manager and integration analyst.
Fits: larger organizations needing ongoing dedicated coverage.
Talk to usSupport hours beyond a plan's monthly allowance are billed hourly.
Mirth Connect Licensing Changed in 2025
NextGen moved recent Mirth Connect releases to a commercial license in 2025.
IHD supports both the open-source and the commercial versions.
